Privacy Policy

Information you provide to us

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases
  • Financial Information, including credit or debit card number
  • Location Information, including general location data
  • Consumer Communications, including direct communications with our consumers

Browser Cookies

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you’ve added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

What are cookies?

 

Cookies are small files that some websites can install in their devices or computer terminals and which constitute procedures for automatically collecting information on Internet users during their visit to a given website in order to, among other activities, recognize them as return visitors and accordingly personalize their experience, provide faster browsing, collect statistical information, and/or store preferences and browsing habits.

Cookies are useful because they allow websites to better tailor their functioning to user preferences and help the managers of websites to improve the services offered using the information collected through cookies.

 

Types of cookies

Analytics cookies

Analytics cookies, processed by the Company or by third parties, are used to quantify the number of visitors and statistically analyze the use that the users make of our services. Through this, we can study browsing activity on our Website and optimize it according to the real needs of our clients.

Personalization cookies

Personalization cookies, processed by the Company or by third parties, retain user preferences for certain tools or services so that users do not need to set these cookies every time they visit our Website. These cookies are also used by programs that try to geolocate your computer, smartphone, tablet or connected television.

Ad management cookies

Ad management cookies, processed by the Company or by third parties, are used to effectively manage ad space on the Website by adapting the content of the ad to the content of the service requested or to the activity of the user on our Website. These cookies tell us about the online browsing habits of the users and enable us to serve ads that are relevant to their browsing profile.

Other third-party cookies

Some of our pages may contain third-party cookies that are used to manage and improve the services they offer. Examples of such use are the links to social networks that can be used to share our content.

 

Setting cookie preferences

If users wish to block cookies, the use of some services may be limited.

Users can change cookie settings in the various browser menus by following the steps below:

  • Microsoft Internet Explorer users: in the View menu, select Internet Options and click on Advanced settings.
  • Netscape users: in the Edit menu, select Preferences and click on Advanced.
  • Firefox users: on Mac: in the Preferences menu, select Privacy and click on the Show Cookies tab; in Windows: in the Tools menu, select Options, and click on Privacy then Show Cookies.
  • Safari users: in the Safari menu, select Privacy and click on the Security tab then Show Cookies.
  • Google Chrome users: in the Tools menu, select Options (Preferences on Mac) and click on Advanced, in the Privacy section click on Content Settings, then check Cookies in the Content Settings pop-up.

The information above may change as developers in different browsers release new versions. In any case, you can always obtain information on how to change the settings by accessing the browser’s help section.


How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of Data Retention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data We delete or anonymize data concerning your use of our website within 10 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 10 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases We keep customer feedback and correspondence with our customer service for up to 10 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Direct communications with our consumers Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers, Direct communications with our consumers We retain records related to privacy requests as long as necessary to comply with our legal obligations.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Analyzing Data
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Managing Event & Guest Data
  • Marketing Our Products & Services
  • Meeting Compliance & Legal Requirements
  • Operating Our Website or Mobile Apps
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Tracking Purchases & Customer Data

How we disclose your information

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We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:

Personal Information Category Categories of Service Providers Categories of Third Parties
Personal Identifiers Business Operations Tool, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, Payment Processors, Sales & Marketing Tools, and Shipping Services Ad Networks, Business Operations Tool, Data Cooperative, Payment Processors, and Shipping Services
Internet Activity Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, and Sales & Marketing Tools Ad Networks and Data Cooperative
Commercial Information Business Operations Tool, Commerce Software Tools, and Payment Processors Business Operations Tool, Data Cooperative, and Payment Processors
Financial Information Commerce Software Tools and Payment Processors Business Operations Tool and Payment Processors
Location Information Data Analytics Providers Business Operations Tool

EEA/UK (GDPR)

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This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.

Collection and Disclosure of Personal Data

The personal data we collect and how we share it is described above in our Privacy Policy.

We may disclose your personal information to the following third party controllers for business purposes:Google Pay, Shop Pay, Affirm, DHL, UPS, BOOKLY, Square, Facebook Ads, Google Ads, Instagram Ads. To understand how these parties handle your data, please refer to their respective privacy policies.

Cookie Notice

We use cookies to improve your experience on our site and to allow us and third parties to personalize the marketing content you see on other websites and social media. Website visitors from European Privacy Law regions can control cookie settings. Manage your region specific consent settings here.

Essential Cookies

We use these cookies for things like security, logins, site errors, and processing payments. We can’t turn these necessary cookies off, but you can control them in your browser.

Cookie Name Provider Duration
_cfuvid Cloudflare Session
_cmp_a Shopify 1 Day
_tracking_consent Shopify 30 Days
cart_currency Shopify 14 Days
keep_alive Shopify 30 Mins
localization Shopify 1 Year
secure_customer_sig Shopify 1 Year
shopify_pay_redirect Shopify 1 Hour

Analytics Cookies

These cookies tell us how you use our sites and apps, and provide information to help us improve your experience.

Cookie Name Provider Duration
_ga Google Analytics 1 Year 30 Days
_ga_NN0ZEYKNFW Google Analytics 1 Year 30 Days
_ga_TZS00C12NR Google Analytics 1 Year 30 Days
_gat Google Analytics 1 Min
_gid Google Analytics 1 Day
_landing_page Shopify 14 Days
_orig_referrer Shopify 14 Days
_shopify_s Shopify 31 Mins
_shopify_sa_p Shopify 30 Mins
_shopify_sa_t Shopify 30 Mins
_shopify_y Shopify 30 Days

Personalization Cookies

We use these cookies to enhance functionality and personalize content for you. For example, they allow us to remember you when you return to our website or app. If you do not allow these cookies then some or all of these services may not function properly.

Cookie Name Provider Duration
cookieconsent_preferences_disabled First Party 30 Days

Advertising Cookies

These cookies help us decide which products, services and offers may be relevant for you. We use this data to customize the marketing content you see on websites, apps and social media, and to measure your interactions with that content. We might use these cookies to advertise our products to you when you visit other websites.

Cookie Name Provider Duration
__kla_id Klaviyo 1 Year 30 Days
_fbp Meta Ad Network 3 Months

Lawful Bases and Legitimate Interests

We process personal data on the following lawful bases:

  • Complying with legal obligations
  • Fulfilling contracts
  • Consent
  • Legitimate interests

Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Analyzing Data, Delivering Targeted Ads, Fulfilling Customer Orders, Meeting Compliance & Legal Requirements, Operating Our Website or Mobile Apps, Processing Payments, Providing Customer Support, Sending Promotional Communications, Tracking Purchases & Customer Data, Marketing Our Products & Services, and Managing Event & Guest Data.

International Data Transfers

We may send the personal data of individuals in the EEA/UK to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC) or the UK Information Commissioner’s Office (ICO) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), the EU-US Data Privacy Framework and UK-US Data Bridge agreements, Standard Contractual Clauses (SCCs) issued by the EC or International Data Transfer Agreements (IDTAs) approved by the ICO. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK. You may read more about international data transfer mechanisms at the following links:

Privacy Rights

Individuals in the EEA/UK have the following rights regarding their personal data.Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.

Right to access. You have the right to request a copy of the personal data we hold about you.

Right of portability. You have the right to ask us to transfer your data to another party.

Right to rectification. You have the right to request that we rectify any incorrect information we have about you.

Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.

Right to withdraw consent. You have the right to withdraw your consent at any time when we rely on your permission to process your personal data.

Right to object. You have the right to object to our use of data about you.

Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit theInformation Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities athttps://www.gdprregister.eu/gdpr/dpa-gdpr/.

Inquiries

Controller contact information