Shipping & Returns
Shipping
• Orders placed before 12pm Monday to Friday will take one day to process and will be shipped the following day.
• Orders placed after 12pm on Friday will be delivered on Tuesday.
2-Day $45
• Delivery to business by 4:30 pm and to residences by 8pm, Monday to Friday. Shipping to Alaska and Hawaii may differ from delivery times in the contiguous U.S.
• Orders placed before 12pm Monday to Friday will be delivered in 2 business days
• Orders placed after 12pm on Friday will be delivered on Wednesday
3-Day $35
• Delivery to business by 4:30 pm and to residences by 8pm, Monday to Friday, throughout the United States except Alaska and Hawaii.
Returns
We hope you are delighted with your purchase. If you are not satisfied, we would like to help with your return.
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For Fashion Products: Returns must be made within fourteen (14) days of receipt of the Product. All Made to order, Custom Made Orders, discounted and sale items are final sale and are not eligible for refunds or exchanges. Stock Products can be returned for a refund.
All returned items must be sent in their original packaging, in perfect condition, unused, unworn, and with all tags attached to them. Any personalized or altered products, or products that are returned damaged, used, incomplete or soiled, will not be refunded and will only be returned to you at your expense. If your return does not comply with the above terms and conditions, Guillermo Pharis Bridal will be unable to reimburse you for the cost of the product(s).
To begin a return, contact Customer Service at contact@gp-bridal.com or call +1 (646) 3224959 Our Customer Service team is available Monday to Friday from 9AM to 6PM Eastern Standard Time (February to October) and Monday to Saturday from 10AM to 8PM Eastern Standard Time (November to January), holidays excluded. Please note that returns are free of charge from the regions we deliver to.
Once your package has been prepared, please schedule a collection with FedEx: call 1.800.463.3339. You will be refunded to your original form of payment within fourteen (14) days of receipt of your returned product(s) by our Customer Service team.
To return any item you can use the prefilled and prepaid return label that you will find inside the envelope. Then, please proceed to return the package in its original packaging: Send us the parcel from your nearest drop off point (visit https://local.fedex.com/en-us). Alaska and Hawai necessary documentation for returns needs to be managed by the customer.
You will be refunded to your original form of payment within thirty (30) days of receiving your returned product(s) by our Customer Service team. All returned items should be sent in their original packaging, in perfect condition, unused, sealed and accompanied by all documents provided with them at the time of delivery. Any personalized, revised or altered products, or any products returned damaged, used, unsealed, incomplete or soiled, will not be refunded, and will only be returned to you at your expense.
If your return does not comply with the above terms and conditions, GUILLERMO PHARIS BRIDAL will be unable to reimburse you for the cost of the product(s).
Other reasons for return / Have a question?
If you have received an incorrect order, damaged or faulty product or you have experienced an allergic reaction please contact our Customer Service team at +1 (646) 3224959 or contact@gp-bridal.com including your name and order number.
Our Customer Service team is available from Monday to Friday 10am–6pm Eastern Time (from February to October) and Monday to Saturday 10am–8pm Eastern Time (from November to January).
*Alaska territories available for delivery: Anchorage, Anchor Point, Big Lake, Birchwood, Chugiak, Clam Gulch, Cooper Landing, Eagle River, Eileson, Elmendorf, Ester, Fairbanks, Ft. Richardson, Ft. Wainwright, Girdwood, Homer, Houston, Indian, Kasilof, Kenai, Kodiak, Moose Pass, Ninilchik, North Pole, Palmer, Peters Creek, Seward, Soldotna, Sterling, Talkeetna, Trapper Creek, Wasilla and Willow.
**Public holidays: New Year’s Day (1/1); Martin Luther King Jr Day; Good Friday; Memorial Day; Independence Day (7/4); Labor Day; Thanksgiving Day; Christmas Day (12/25).